TelephonesOnline Blog

Use a phone answering service for your business’ own benefits! Check out a lot of advantages in using this service and how you can make the most of it!

SIP Trunking Solution from Fusion is now compatible with some Avaya products. It can now excellently be used together with Avaya IP Office 9.1 and Avaya Session Border Controller for Enterprise 6.3.

There are a lot of ways to secure data and ensure its safety, a phone system with HIPAA-compliant Voicemail is one of which. And in addition, there are a lot of advantages that it can provide besides security. 

Netcall Liberty 3.0 is now compatible to several of the key Avaya contact centre solutions! It can now be used alongside Avaya Aura Communication Manager 6.3, Avaya Aura Session Manager 6.3, and Avaya Aura System Manager 6.3.

Get your ideal automated phone system by making sure you consider all the vital factors for it to work effectively. From the type of business and industry to your budget, list down all important points to reflect on.

Avaya wins the Fifth Thomas Edison Patent Award from the R&D Council of NJ because of the work of four of the company’s innovative engineers. The four engineers were honoured at the 36^th Patent Award Ceremony and Reception, which was held at the Liberty Science Centre. 

Choosing the outbound features of phones is important to all call centres since it can push them towards success if right decision is made. There are lots to choose from so choose well.

Avaya is again names as a Leader in the Gartner Magic Quadrant for Unified Communications- its seventh consecutive year in the position. Its advancements in its Avaya Engagement Solutions portfolio is considered a vital factor in this recognition. 

Call centres operate successfully with the help of inbound and outbound call and phone features but in order to make the most of their budgets, choosing the ideal ones is the best thing to do. Here are several inbound call centre features they can choose from. 

Avaya releases the company’s third fiscal quarter financial results in this year. A lot of differences are highlighted including the quarter’s gross margin, operating income, and adjusted EBITDA.