Enterprise Communication: The Next Big Thing in Open Technology

Technology is an ever-changing and ever-developing field. And as long as there is room given for growth and improvement, technology will keep on pursuing those spaces and corners left. It is in its nature. Technology yearns to be open and with people having the tools and liberty to produce applications of their own, it stretches its territory disrupting everything in it. And today, there is also a call for an open enterprise communication.

Freedom is very much linked to chaos and disarray, which makes an open technology disruptive. But that does not automatically mean that it’s a bad thing. iPhone is a great example for this case.

Launched on June 29, 2007, the very first iPhone was complete with preinstalled apps made by Apple programmers. After 251 days of the launching, Apple released a software development platform, which enables people to create their own applications by making the tools available for them. Just a night after, different peculiar apps were introduced in the App Store. And now, the number of iPhone apps in the market reaches up to more than 1.3 million. This includes popular games like Angry Birds and Candy Crush as well as bigtime applications like Snapchat and Instagram. Just in 6 and a half years, people were able to generate more than 1.3 million apps which roughly estimates to 500 applications daily. This would not have been possible for Apple alone. And if it is, the apps would not have been as creative and original as they are now.

This disruption is not only limited to the mobile phone industry. It also applies to the web, networking, wearable devices and personal computing. And with the need for Enterprise Communication to also be open, Avaya is taking the first step towards that path.

In the past, products which belong to enterprise communications have been closed because of the nature of the product. While customization is possible, it requires a slow and costly development procedure to be completed.

After reviewing Avaya’s product portfolio, opening the technical part of the products have become more conceivable considering the customers’ wants, which are customization, faster software growth and user-centered communications experience. And these considerations gave birth to Avaya Engagement Development Platform or AEDP.

Avaya Engagement Development Platform gives the freedom that the customers want. A platform for software development, AEDP empowers people to create their own communication applications by providing the tools needed as well as the infrastructure that will house all the apps.

Together with AEDP is the snap-ins. It is a powerful tool, which makes it easier for programmers to choose important communication features easily and quickly without having to worry about the huge expense. Composed of several pieces of code which are reusable, these codes when connected to each other can produce different application outcomes desired. Know more about this exciting platform here.

The new software development platform was tested and used effectively in two cases:

• Michigan State University early of year 2014
• A manufacturing company in 2014

Michigan State University’s problem is that their staff finds it hard to locate people who get stuck in elevators and call for help. Using the Avaya Engagement Development Platform, a group of MSU programmers developed their own app after a single weekend, which can point out the location of the stuck elevator, complete with the floor number and other specific details. The data is sent at the same time to the university’s contact center and maintenance person, for them to conduct their action.

In a separate scenario, a manufacturing company used the AEDP to make the company’s communication system simpler and more effective. With the company dealing with 160,000 employees all around the world, thousands of conference calls are conducted every day, which requires the employees to take note of the conference call number as well as the PIN and them manually dial the numbers to join the call.

Using the AEDP, the company was able to create an application that will no longer require conference call numbers as well as PIN. Completed in just 2 weeks, the application simply requires a touch in the calendar conference notification for the call to come through.

These are only two cases where specific customer needs were met with AEDP. Designed to cater to all problems, from simple communication issues to life-altering solutions, Avaya Engagement Development Platform gives the programmers the tools and boost they need. Visit out store and check out what more Avaya can offer through this site.

An open industry gives way to more probabilities and creations which can push the industry forward to improvement and development. And an open industry will be good not only for the industry itself, but also for the different companies and the customers they cater to. It is an exciting future to look forward to.