Service Onsite Rates & Fees

At Telephones Online, our qualified service support and cabling engineers provide professional onsite technical services across Australia.

• Email: support@telephonesonline.com.au
• Phone: 1300 088 088

Onsite Services

We specialize in efficient, minimally disruptive solutions for your business, including:

 

• Business Phone Repairs and Fault Diagnosis
• NBN and Line Issue Diagnostics
• Telephone System Repairs and Programming (e.g., extensions, licensing, voicemail, auto attendant)
• Network Router Support (NBN and other service providers)
• Alarm and Security Systems
• PABX over Starlink Solutions
• Fault Resolution for Telstra, Optus, and other providers
• Cel-Fi Mobile Phone Signal Boosters
• PABX Relocation Services
• Multiplexers, TDM, Microwave, and Broadcast Engineering

For urgent needs, we offer Emergency Phone System Rapid Response and Critical Spares Disaster Recovery services nationwide. 

 

Service Rates

All rates are inclusive of GST and apply to labor only, excluding materials or replacement parts unless specified.

Service Type	Rate
Standard Call-Out Fee	$240 (includes first 30 minutes onsite)
Subsequent Time	$47.50 per 15-minute increment
Urgent Call-Out Surcharge	Additional fees apply for same-day or 24/72-hour response (contact for quote)
Parking Fees (All Locations)	Parking charges will be on-charged if onsite parking is not provided. Free parking will be attempted where possible.
Rural Zone B (up to 150km)	$150 travel charge
Rural Zone C (Beyond 150km)	Contact us for tailored rates based on locality

Additional Notes:

• Non-Contract Customers: Standard attendance within 3-5 business days or as agreed.
• Contract Customers: Service Level Agreements (SLAs) apply as per contract terms.
• First-Time Customers: Credit card details are required for billing unless otherwise authorized.
• Materials: Customers are responsible for the cost of any materials or parts used.
• Variations: Any changes to agreed works must be documented in writing before commencement.
• Business Hours: Standard rates apply during regular business hours. After-hours or 24/7 support incurs additional charges (contact for details).

Australian Consumer Law Compliance

Under the Australian Consumer Law (ACL), you are entitled to services performed with due care and skill, within a reasonable time, and fit for the specified purpose. We are committed to transparency in our pricing and service delivery. All rates and conditions are clearly outlined, and any additional charges (e.g., surcharges, materials, or parking fees) will be communicated and agreed upon before work begins. If you have concerns about our services, please contact us immediately at 1300 088 088 or support@telephonesonline.com.au

 

Request Onsite Service

To schedule a technician or request a quote

Support 1300 088 088

support@telephonesonline.com.au

We’ll respond promptly to confirm your booking or provide a tailored quote for your needs.

 

Why Choose Telephones Online?

Preventative maintenance is key to uninterrupted business operations. Our experienced technicians deliver reliable, high-quality service to keep your communication systems running smoothly. For tailored maintenance schedules or specific service quotes, contact us today.