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Know more about These Inbound Call Centre Features

Category: Blogs
Posted: 11/12/2015 10:32 PM
Views: 500
Synopsis:

Call centres operate successfully with the help of inbound and outbound call and phone features but in order to make the most of their budgets, choosing the ideal ones is the best thing to do. Here are several inbound call centre features they can choose from. 

Call Centres all around the world are operating both inbound and outbound calls. But what makes their operations seamless and success are the features installed in their communication devices, offering efficiency and convenience to the agents and the centres in general. Visit our store and skim through phone with excellent outbound and inbound call features.

Choosing the ideal call centre features can be vital in the direction of the centre’s operations. And when it comes to call inbound features, the following are excellent to be used, both for On Premise Call Centres and Cloud Contact Centres: 

  1. Agent Desktop Application
  2. Callback in Queue
  3. Call Recording
  4. CRM Integrations
  5. CTI Screen Pops
  6. Collaborate in real time
  7. Customise and Adapt to Daily Demands
  8. Customer Satisfaction Surveys
  9. Drag-and-drop Management Tools
  10. Interactive Voice Response or IVR
  11. Inbound-Outbound Auto Blending
  12. In Call Monitoring and Coaching
  13. Last Agent Contact
  14. Multi-channel- Multi-media Contact Centre
  15. Peak Call Load Spreading
  16. PCI-DSS compliance
  17. Powerful Management Tools
  18. Putting Your Customers First
  19. Repeat Caller Recognition
  20. Real-time Monitoring
  21. Routing based on Date
  22. Skills-based Routing
  23. Wallboards and Customizable Reports

Know more about these features from this page.

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