New Avaya-compliant Application: Netcall Liberty 3.0

Avaya introduces the new platform the company has fully evaluated and compliance-tested to work excellent with their products and solutions. And that is the Netcall Liberty 3.0!

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Netcall is one of the frontrunners in providing customer engagement solutions. And the Netcall Liberty platform, which is one of its top-notch customer engagement application, is now compatible with several key Avaya contact centre solutions. Some of which are the following:

• Avaya Aura Communication Manager 6.3
• Avaya Aura Session Manager 6.3
• Avaya Aura System Manager 6.3

The Netcall platform helps institutions and organisations in transforming their customer engagement into a better one by improving the quality of their engagement with customers across multiple communication channels and at the same time reducing its costs. In general, the platform is capable of hosting multiple-channel capabilities that drive it to innovatively manage data, contacts, content, and interactions.