TelephonesOnline Blog

Avaya, together with IAUG, announced the 2015 Customer Innovation Awards winners. Five innovative companies won including Bankers Life, City Beach, T-Mobile, BBVA Bancomer and MGM Resorts International. 

Samsung appointed its U.S. Customer Services Senior Vice President in the form of Michael Lawder, the previous Vice President of Worldwide Customer Experience in Electronics Arts, Inc.

Avaya introduces the Collaboration Pod 2400 Series, an all-in-one solution ideal for contact center needs of midsize enterprises. This new solution is expected to save enterprises from more expenses.

The Annual Samsung Solve for Tomorrow Contest yet again gave away a total of $2 million to 5 deserving winners. The talented and innovative winners came from California, Mississippi, Nevada, Pennsylvania and Washington. 

Avaya becomes part yet again of the Leader section of the 2015 Magic Quadrant for Contact Center Infrastructure from Gartner. Avaya held this position for more than a decade now. 

In an effort to improve the market’s adaptation of the collaboration solutions, Polycom improves its collaboration solutions profile with addition three ones. Introducing Polycom RealPresence Web Suite, Polycom RealPresence Media Suite and Polycom RealPresence Cloud.

Avaya and BT Wholesales make it easier for enterprises to use cloud-based solutions and access services that can make it easy to process transactions while at the same time saving the enterprise from expenses. Introducing the Avaya Cloud Solutions.

Avaya receives another excellent honor when the company’s Senior Director for Worldwide Channel Development and Activation, Patti Moran, became part of the 2015 Women of the Channel and the Power 100, for four years in a row.

Esna Technologies is now owned by Avaya! And you can expect much more excellent innovations and services from Avaya because of that.

The iTurret v2.5 from Speakerbus is now compatible with Avaya Aura Communication Manager 6.3 and Session Manager 6.3.