Blogs

Avaya, together with IAUG, announced the 2015 Customer Innovation Awards winners. Five innovative companies won including Bankers Life, City Beach, T-Mobile, BBVA Bancomer and MGM Resorts International. 

Samsung appointed its U.S. Customer Services Senior Vice President in the form of Michael Lawder, the previous Vice President of Worldwide Customer Experience in Electronics Arts, Inc.

Avaya introduces the Collaboration Pod 2400 Series, an all-in-one solution ideal for contact center needs of midsize enterprises. This new solution is expected to save enterprises from more expenses.

The Annual Samsung Solve for Tomorrow Contest yet again gave away a total of $2 million to 5 deserving winners. The talented and innovative winners came from California, Mississippi, Nevada, Pennsylvania and Washington. 

Avaya becomes part yet again of the Leader section of the 2015 Magic Quadrant for Contact Center Infrastructure from Gartner. Avaya held this position for more than a decade now.