Blogs

Avaya wins the Fifth Thomas Edison Patent Award from the R&D Council of NJ because of the work of four of the company’s innovative engineers. The four engineers were honoured at the 36^th Patent Award Ceremony and Reception, which was held at the Liberty Science Centre. 

Choosing the outbound features of phones is important to all call centres since it can push them towards success if right decision is made. There are lots to choose from so choose well.

Avaya is again names as a Leader in the Gartner Magic Quadrant for Unified Communications- its seventh consecutive year in the position. Its advancements in its Avaya Engagement Solutions portfolio is considered a vital factor in this recognition. 

Call centres operate successfully with the help of inbound and outbound call and phone features but in order to make the most of their budgets, choosing the ideal ones is the best thing to do. Here are several inbound call centre features they can choose from. 

Avaya releases the company’s third fiscal quarter financial results in this year. A lot of differences are highlighted including the quarter’s gross margin, operating income, and adjusted EBITDA.