Avaya

Avaya teams up with Capita Collaboration Technologies to give birth to the Capita Contact Centre as-a-Service or CCaaS. This new platform is capable of leveraging multiple communication channels for better customer service. 

Avaya and WBL Services collaborate with one another in order to provide the most stable and reliable communication connection for all in the U.S. Football’s Big Game. It is the 6^th consecutive year of this collaboration.

Avaya, together with IAUG, announced the 2015 Customer Innovation Awards winners. Five innovative companies won including Bankers Life, City Beach, T-Mobile, BBVA Bancomer and MGM Resorts International. 

Contact Canvas from AMC Technology has passed Avaya Compliance Tests. The solutions can now be used side by side with Avaya Aura Communication Manager 6.3, Avaya Aura Application Enablement Services 6.3, and Avaya Aura Contact Centre 6.

Kari’s Law finally reached the Senate with the help of Congressman Gohmert and Senators Fischer and Klobuchar. And Avaya commends their efforts in advancing the bill.