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New in Avaya: AMC Technology Contact Canvas Now Compatible with Avaya Solutions!

Category: Avaya
Posted: 08/12/2015 10:21 PM
Views: 702
Synopsis:

Contact Canvas from AMC Technology has passed Avaya Compliance Tests. The solutions can now be used side by side with Avaya Aura Communication Manager 6.3, Avaya Aura Application Enablement Services 6.3, and Avaya Aura Contact Centre 6.

Avaya introduces new solutions as Avaya-compliant in their product portfolio. Other products from the company is available in our store here.

A technology partner in the Avaya DevConnect Program, AMC Technology is a frontrunner in the integration of CRM and contact centre applications. One of its major applications offered in the industry is the Contact Canvas. And now, Contact Canvas is compatible to the following Avaya platforms:

  • Avaya Aura Communication Manager 6.3
  • Avaya Aura Application Enablement Services 6.3
  • Avaya Aura Contact Centre 6.4

AMC Technology’s Contact Canvas is designed to aid businesses and contact centres be able to effectively manage customer interactions. It also offers the following advantages in their operations:

  • Save time by Automating Processes Reducing Keystrokes
  • Reduce Errors
  • Increase the Accuracy of Activity Reporting
  • Increase Agent Efficiency

Contact Canvas also interworks with the following CRM vendors:

  • Desk.com
  • Microsoft Dynamics
  • Oracle Right Now
  • Oracle PeopleSoft
  • Oracle Siebel
  • SAP
  • Salesforce

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