Digital Age’s Customer Service Battleground Readied and Prepared by Avaya at Enterprise Connect 2016

Avaya unveils new details about the current scene in the customer engagement innovations that meet customer expectations. Want to check out great Avaya offers? Visit our store.

15^th year Gartner Magic Quadrant Leader for Contact Centre Infrastructure Avaya was able to gather the following information:

• 90% of people move between different devices
• 52% of customers are less likely to engage with a company due to bad mobile experience
• 89% of companies will compete primarily based on customer experience

With these information to base on, Avaya wants to keeps people on their toes and keep them ahead on the accelerating business transformation and be able to adapt to these changes.

Avaya revealed the key innovations at the 2016 Enterprise Connect, which started March 7, 2016.

Avaya will help in the easing and transition of new technologies through its Avaya Customer Engagement solutions.

Find out more about what Avaya Customer Engagement solutions can do by visiting this page.