ENT and Allergy Associates Recommend Avaya Smart Healthcare to Improve Customer Service Focus

Avaya empowers new industry through its Avaya Smart Healthcare. If you want to learn more about other Avaya offers, drop by our store.

The nation’s leading ear, nose, throat, allergy, and audio practitioners, ENT and Allergy Associates, LLP is now being supported by Avaya in its customer services. ENTA now uses Avaya Contact Centre Solutions to accomplish the following tasks:

• Answer and respond to all kinds of patient telephone inquiries
• Check-up, request, and follow up appointments
• Respond to prescription refills

Avaya supported ENTA and its new call centre operations through the following deployments:

• An extension to Avaya IP Office with full collaborative multimedia and voice call centre solution
• Essential skills-based routing
• Call recording
• Multimedia call handling
• Avaya Agent Map (For real-time visual reporting and in order to identify opportunities and gaps for talk and walk time)
• Call volumes shift

Learn more about these new deployments and customer service offers by visiting this page.