Voss Auto Network Sales and Service Enhanced through Avaya Smart Automotive

Avaya aids Voss Auto Network in improving its sales and services through the use of the Avaya Smart Automotive. Check out our store to find out more about Avaya offers.

Before it was aided by Avaya, Voss Auto Network encountered several difficulties, including:

• Missed customer calls due to aging communications system with limited functionality
• Customers have no way of setting after-hours appointments since it doesn’t have voicemail
• Primary communications device of young salesforce are smartphones, which are not supported by the company

Voss Auto Network upgraded its communication system to Avaya network and IP Office. With these changes, the following benefits were garnered:

• 10-20 percent increase in service appointments
• More value for the money spent on communications
• Email-voicemail integration

And according to Voss Auto Network CIO Kevin Murvay, results were seen immediately, including the following:

• No call went unanswered
• Appointments were easy for customers to schedule
• Salespeople love that voicemail is 5 seconds away with their smartphones