Avaya Receives Esteemed NorthFace ScoreBoard Award

The Omega Management Group Corp. awards Avaya the NorthFace ScoreBoard Award for the 3^rd year in a row. Recognised for its excellent performance in the year 2015 in customer service and support, Avaya now takes pride in receiving this prestigious award.

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Omega Management Group Corp. is an expert in strategies in customer experience management and the NorthFace ScoreBoard Award is the recognition given to organisations and institutions that perform top-notch customer service and provides deep commitment in exceeding customer expectations. Omega evaluated over 275 projects worldwide and it uses a 5-point scale to find out the levels of customer satisfaction and loyalty in several categories, including the following:

• Technical Support
• Field Service
• Customer Service
•  Account Management

Receiving the NorthFace ScoreBoard Award is Avaya’s way of reaffirming its hours of dedication spent in five years to develop the best customer experience as possible to its net-gen Omni channel contact centres.