Avaya Enhances Customer Experience in Kuwait’s Chocolateness

Avaya enhances the customer experience of Chocolateness, a desert expert company based in Kuwait, through Viacomms Telecom. You can skim through more of Avaya products through our store. 

Kuwait’s Chocolateness started in 2007 when five visionaries created a company that will take pride in their molten chocolate cake recipe. And now with 6 restaurants strategically located all over Kuwait, the company’s revenue growth accumulated to over 75% in the last 2 years. And with the growing market, Chocolateness sees the necessary to provide seamless customer experience through the use of media channels, including phone, chat, and SMS. This integration with media channels allows the company to enhance its collaboration with its customers, especially with the Kuwait tech-savvy customers.

With the help of Viacomms Telecom and Avaya, Chocolatesness now uses the Avaya Contact Centre Select as its new contact centre system, delivering excellent omnichannel communication solutions that can back up the fast-growing customer base.