Avaya and Frost & Sullivan Research Shows Customer Lifetime Value of CLV Affects an Enterprise’s Growth and Long-term Profitability

Avaya and Frost & Sullivan collaborated with each other in order to conduct a new research about the impact of Customer Lifetime Value on the growth and long-term profitability of businesses. Check our store and find out the products from Avaya that could help you in your enterprise’s communication needs.

The Avaya and Frost & Sullivan research identifies the following:

• Qualities separating high-performing companies from others
• Influence of Customer Engagement through business orientation, resource management, and technology

The research shows that companies with strategic and high performing Customer Lifetime Value makes contact centre the focus of the company’s seamless and omni-channel experience delivery. The research also comes with a calculator tool that has been developed with the industry analysts from Frost & Sullivan. This tool aids companies to head-on overcome their challenges by measuring and accurately calculating.

More information about the research and detailed results can be found in this page.