Simplifying Contact Centre and Unified Communications Services: Expanding Strategic Partnership between Avaya and Plantronics

Avaya and Plantronics have been a longstanding partnership throughout the years. And this has even strengthened since this started years ago. Visit our store for Avaya products you could take advanvantage of. And now, the two companies announced their efforts to co-develop something that could address the growing demands in simplifying communications in both of the following environments:

• Contact Centre
• Unified Communications or UC

The first step is to ensure the tight compatibility and integration between the Chrome-based contact centre applications and Plantronics headsets. Some examples are these applications on Google Cloud Platform:

• Avaya Agent for Chrome
• Customer Engagement OnAvaya

These great and powerful combination will help contact centre agents enjoy and experience the seamless interactions with customers, both voice and non-voice. These interactions can be made through chat, email, and SMS.

With a deep relationship that spans decades, both Avaya and Plantronics have been comfortable in helping each other in their tech development and innovation efforts.