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The New Avaya-compatible Product is the ConvergeOne Salesforce.com Cloud Connector

Category: Avaya
Posted: 04/12/2015 10:05 PM
Views: 575
Synopsis:

Improving its performance and flexibility, ConvergeOne Advanced Services is now Avaya-compliant! The ConvergeOne Cloud Connector R2.3 Application is now compliance-tested with Avaya Aura Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3.

ConvergeOne Advanced Services is a developer and provider of software and solutions that specialises in CEM or customer experience management. It is only one of the several sectors if the ConvergeOne family of companies that offers solutions and products from the following categories:

  • CEM or Customer Experience Management
  • Consultative, Managed, and Professional Support
  • Contact Centres
  • Converged Networking
  • Mobility
  • Server/Storage Consolidation and Management
  • Unified Communication
  • VoIP

And being an Avaya DevConnect Partner, one of the company‘s ConvergeOne Advanced Services, Salesforce.com Cloud Connector Release has now been announced as compatible with the Avaya Contact Centre Solutions. Learn other Avaya products you can take advantage of by visiting our store.

Salesforce.com Cloud Connector Release improves performance and effectively helps businesses to enhance their customer engagement through the Salesforce.com CRM solutions’ seamless integration with Avaya platform. The Cloud Connector R2.3 Application can now be used compatibly side by side with the following Avaya products:

  • Avaya Aura Communication Manager 6.3
  • Avaya Aura Application Enablement Services 6.3

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