Engage Record: New Avaya Compliant Solution from TelStrat

TelStrat is a developer of comprehensive solutions covering contact centre workforce optimisation, quality management, and business call recordings. One of its outstanding solutions is the Engage Record application. This application deals with customer interaction data that helps a lot of organisations to meet regulatory and industry standards and requirements, including the following:

• FIPS
• HIPAA
• PCI-DSS
• Sarbanes-Oxley

The application help organisations in a lot of ways, when it comes to their operations and transactions. Some of the advantages that it can provide are:

• Agent Productivity Improvement
• Customer Experience Improvement
• Streamline Conflict Resolution

And now, it’s even made better by being an Avaya Compliant Solution! Check out our store for Avaya products you can take advantage of.

The Engage Record has been tested for compatibility with the Avaya Contact Centre Select 6.4, a solution that anticipates, quickens, and enhances customer interactions through the use of the Avaya IP Office Platform, making it ideal to be used together with the Engage Record.