SAMSUNG Telecommunications America Showcase Additions to Wireless Enterprise Product Portfolio

SAMSUNG Telecommunications America, LLC (STA) showcased the company’s expanded Unified Communications portfolio at the Enterprise Connect, North America’s leading Converged Networks, IP Telephony, and Unified Communications enterprise exhibition and conference. SAMSUNG’s booth was at booth #819 in the exhibition.

The company constructed the portfolio aiming to produce more collaborative and efficient work environments bringing together these following elements:

• Enterprise-ready Mobile Devices
• Voice-over Wireless LAN
• Wireless Infrastructure
• Security Frameworks

The new expanded portfolio is composed of:

• Business Analytics
• Contact Center Solutions
• Mobile Client Applications

With this new portfolio, SAMSUNG was able to provide to a mobile-first environment, capable of addressing complicated demands of mobility by the use of end-to-end solutions. This solution will help IT departments simplify deployment, installation, and management. And included in this portfolio are:

• Samsung Contact Center Pro (SCC Pro)
• Samsung Call Management Suite (CMS)

Contact center management tools are able to provide enterprise-related benefits, including:

• Increasing employee productivity
• Improving customer experience
• Lowering business costs through resource planning and forecasting
• Providing managers, executives with the analytics

And both SAMSUNG Contact Center Pro and SAMSUNG Call Management Suite are structured with these benefits in mind and businesses in focus.  

More on SAMSUNG phone systems and products can be found in our store.

More on SAMSUNG Contact Center Pro (SCC Pro) and SAMSUNG Call Management Suite (CMS)

Considered an optimized contact center, the SAMSUNG Contact Center Pro or SCC Pro offers a lot of call routing options. One of which is the skills-based routing. This type of routing automatically direct calls to top agents in the field, resolving the problem much faster and more efficiently. This feature is one of the reasons why the SCC Pro is ideal to contact centers, both inbound and outbound, with more demanding necessities. Some of their usual requirements include:

• Call-monitoring
• Dedicated agents
• Multiple call queues
• Scripted calls
• Supervisors
• Targets

Managing teams and agents also becomes more convenient with the call recording, which is part of the SCC Pro. This feature allows administrators access to the system through a tablet or smartphone. If you are looking for a total management solution though, SAMSUNG Call Management Suite is the best choice.

Samsung CMS focuses on management, giving users the capability to:

• Check extensions’ status
• Manage desktop phones
• Record all calls from external telephone
• View historical and real-time call statistics

Specifically structure for mobile users, SAMSUNG CMS is combined with WE VoIP. This simplified ‘Bring Your Own Device’ and at the same time enables business calls through personal devices that would be automatically charged to the office.

The solutions also offers the following benefits:

• Enables users to enjoy having all business calls automatically recorded even when away from the office
• Enables agents to work remotely through their mobile devices
• Gives managers complete visibility of call traffic and call costs for single or multiple sites

More on Samsung Telecommunications America’s business communications and wireless LAN products can be found in this site.