Enterprise Roamer Solutions for Better and Easier Transition

Among the different cases of mobility, enterprise roamers are abundant in the industry. Despite being in the premises of the office or near it, their job description involves moving from one place to another and not having a permanent desk or an office space. Some examples of the enterprise roamers are nurses, retail associates and hotel associates. Since they are mobility workers, they also share the problems that comes with the nature of their work- communication.

Enterprise Roamer Solutions are designed to resolve this specific issue. With the goal of improving the shifting of the devices and networks while enterprise roamers move on and about within and outside the office, it also aims to decrease cellular charges by using Wi-Fi instead of the mobile client’s cellular network.

Enterprise roamers can transition to road warriors and desk workers depending on the task they have at hand which is why it is important to use the best solutions which will lead to the smoother transition of the employees. Check out what our store can offer you by clicking here.

Avaya Communicator is one of the Enterprise Roamer Solutions which can assist in the transition of the employees to the different mobility modes. It can be used for both Android and iPhone and has a dual-mode supporting system. Users can shift calls from mobile to Wi-Fi, as well as between desk phone and mobile phone. There is also the Avaya Communicator specific for iPhone and iPod. This is great for employees who are always on the move in the office. With the access to UC and VoIP capabilities, which can be used through Wi-Fi connection, it is a cost-effective choice. If the employee on the other hand is outside the office, the Avaya Session Order Controller (SBC) comes very handy together with the Communicator. Avaya WLAN 9100 can also be added in the set which will help users to identify locations with high quality connection for better communication experience.

EC500 can also be very useful for enterprise roamers. With its feature, users become capable of shifting their calls in any direction. For Avaya SIP users, they can register a maximum of 10 devices to the extension. The shifting can be completed by simply disconnecting the active call from the original device to the new one.

There are other features that can help enterprise roamers have easier transition. These are:

• Avaya Identity Engines
• Hoteling features of Avaya Aura
• Avaya’s Phone Portfolio
• Call Control
• Avaya’s Call Management System (CMS) Mobile Supervisor

Avaya Identity Engines is capable of identifying users and guests who are registered to access wireless and wired networks for their devices. It can also specify appropriate bandwidth and access based on the user’s priority as well as the app, device and location.

Avaya Aura’s hoteling features is ideal for enterprise roamers because it allows them to log into IP phone in any location, as long as it is on the network. They will be able to access the office’s extension and other features included in it. Another ideal solution is the Avaya’s Phone Portfolio. It is composed of DECT wireline phone and IP phone which were created as stand-alone devices but can also be used together with the office extension.

The Call Control feature is very helpful when in meetings, especially for Avaya users. While phones are most usually turned off or place on silent mode while in meetings, there is also an option where VIP calls can come through while other calls are being directed automatically to voicemail.

Avaya’s Call Management System (CMS) Mobile Supervisor is very specific with its use. This can be ideal in monitoring call queues and volumes as well as agent skills, to guarantee the quality of the service of the enterprise, which makes it great for managers and supervisors.Together with the VoIP telephones, these features will be very advantageous.

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