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Avaya Collaborates with Capita towards Excellent Cloud-based Contact Centre Services

Avaya Collaborates with Capita towards Excellent Cloud-based Contact Centre Services
Category: Avaya
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Synopsis:

Avaya teams up with Capita Collaboration Technologies to give birth to the Capita Contact Centre as-a-Service or CCaaS. This new platform is capable of leveraging multiple communication channels for better customer service. 

Avaya teams up with Capita Collaboration Technologies or CCT in the launching of UK-based enterprises multi-channel contact platform. Drop by our store and skim through great Avaya products and solutions.

Capita is UK’s frontrunner in integrated business process and support services. It operates with the help of 74,000 people located at more than 400 sites and 80 business centres, across the following:

  • UK
  • Europe
  • India
  • South Africa

The company also supports the following:

  • Over 70,000 Telephony Users
  • Over 35,000 Contact Centre Agents

The Capita Contact Centre as-a-Service or CCaaS is a multi-channel flexible platform that allows institutions in transforming their customer experience to a cost-effective and flexible one. With the Avaya research stating that 25% of consumers are using social media to contact institutions and 62% yearns for simple and faster customer service, CCaaS is the key for institutions to control multiple communication channels, including the following:

  • Voice
  • Email
  • SMS
  • Text
  • Web Chat
  • Social Media


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