The Avaya Phone Manager application offers control of the telephone from the user's PC. Phone Manager is available in three versions: Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode).

1. Avaya Phone Manager Lite is a free IP Office application that allows all employees visual access to features and capabilities, including setting up/holding conference calls. Phone Manager Lite works with affordable analog and entry-level digital or IP phones—while still offering advanced telephone functionality via a networked desktop PC.

2. Avaya Phone Manager Pro builds upon Phone Manager Lite by offering a wealth of additional features, including integration with contact management packages for screen popping, voicemail control with VoiceMail Pro, and personal phone number directory.

3. Avaya Phone Manager PC Softphone offers the same functionality and interface as Phone Manager Pro. The difference is that no phone terminal is needed—conversation actually takes place via the user's PC. (The physical setup must include a headset/microphone connected to the PC’s soundcard or USB port.) Phone Manager PC Softphone offers a
   significant advantage for mobile users with remote
   access to the LAN—who can use a "phone within their laptop" with all the features available as in the office.
4. Works with all Handsets